Customer Complaint Handling Process
We value your feedback and strive to resolve any issues you may experience. Here’s how you can submit a complaint and how we handle it:
Step 1: Submit Your Complaint
- Email: You can email us directly at adeel@ilhanleather.com. Please provide your order number and a detailed description of your complaint.
- Phone / WhatsApp: Contact our Customer Support team at +92 309 9994985 during business hours. Our representatives will be happy to assist you.
Step 2: Acknowledgment
- Once we receive your complaint, you will receive an acknowledgment confirming that we have received it and are reviewing your concerns.
- You can expect this acknowledgment within 24 hours.
Step 3: Investigation
- Our team will investigate the issue and gather relevant information to understand the root cause. We may contact you for additional information if necessary.
- This process typically takes 3-5 business days.
Step 4: Resolution
- After our investigation, we will provide you with a resolution via email or phone. Possible resolutions include refunds, replacements, or other actions, depending on the nature of your complaint.
- If your complaint requires more time to resolve, we will inform you of the expected timeline and keep you updated throughout the process.
Step 5: Follow-Up
- We will follow up with you to ensure that the resolution meets your expectations and that you are satisfied with the outcome.
Feedback
- We value your feedback on how we handled your complaint. After resolution, we may send you a short survey to understand how we can improve our services.
Contact Us
If you have any further questions or concerns, please reach out to our Customer Support team at adeel@ilhanleather.com or +92 309 9994985.